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Local Pharmacy vs. Chain Store | What You Need To Know

Your neighborhood pharmacy is just like other small businesses; they have to compete with regional and national chain stores. It’s common for many people that need a prescription filled to run into a chain pharmacy because chain pharmacies have many locations and they have a large selection of over-the-counter medications as well as other items that are often found at convenience stores. However, a chain pharmacy isn’t always the best choice when you need a pharmacy. Although a chain pharmacy may seem like a convenient option, in most situations, you would be better off going to a local, independent pharmacy instead. Here are just some of the reasons why it’s better to choose a local, independent pharmacy.

Get Personalized Consultation With Your Local Pharmacist

Although it’s not impossible to get great customer service at a chain pharmacy, in most situations you will generally get much better customer service from a local pharmacy. Chain pharmacies may have numerous customers in the store at the same time, which makes it difficult to go beyond basic customer service needs.

But the pharmacist’s staff at an independent pharmacy are able to truly get to know you. They have the chance to know you by name and provide more personalized consultations. Neighborhood pharmacists often know what you need and will ask about your family and how you’re feeling.

Save Money With Independent Pharmacies

Chain pharmacies would like you to believe that they offer lower prices and better discounts than an independent pharmacy; however, this isn’t always the case. In fact, studies have shown that in the majority of situations, it’s actually the opposite. Although there may be some generic medications that an independent pharmacy can’t compete with, the majority of the generic medications at independent pharmacies are less expensive. Often, independent pharmacies will take the extra time to request unique medications for you that are currently out of stock. Big chain pharmacies do not go this extra mile.

Shorter Pharmacy Wait Times

One of the most frustrating things about going to a chain pharmacy is that they tend to have long wait times. There are a number of reasons why a local pharmacy may have shorter wait times than a chain pharmacy. For instance, local pharmacies are more aware of when they are the busiest and will schedule employees to cover the busy times, their cash registers often have a streamlined PCS system that doesn’t require the system to link a massive database and they often offer delivery services to their local customers.

Individualized Medication Knowledge and Accuracy

In most situations, visiting a chain pharmacy means you rarely even see the pharmacists. Going to a local pharmacy usually means that not only will the pharmacist know your name, but they will also have knowledge about your medical needs and can offer recommendations about how and when the best time is for medications, and they tend to recognize quicker when you have been prescribed a new medication that may interfere with a medication you have been taking for a while.

The best package isn’t always available from a chain pharmacy; it is in the details that are frequently overlooked by chain pharmacies that make an independent pharmacy the ideal option. Now is the ideal time to build a relationship with your local, independent pharmacy and discover for yourself the personalized services that make shopping at a pharmacy a great experience.

If you are looking for a good independent family pharmacy, Apex Community Pharmacy is here to help. Contact us today to learn more information about your prescriptions.


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